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Curbside Pickup FAQs

 

  • Type your search into the search bar and hit enter (make sure to clear the filters at the top of the page by clicking on the X to remove the access online filter to ensure you see all available items).
  • Click on Titles I Can… and choose Borrow and Take Home.
We will do our best to fill your requests as quickly as possible but it may take longer than usual.

  • Adults can place a maximum of 30 holds on their account
  • Children can place a maximum of 10 holds on their account
  • Young adults (13+) can place a maximum of 15 holds on their account
Please note that magazines will not be available for curbside borrowing.

Yes, you will be able to borrow any kits.

Working with the guidelines set out by Alberta Health Services and the Public Library Services Branch, we are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by members of the public. Any returned items are not being handled for the recommended period of 72 hours. If you return items to the Downtown library they will stay on your account for a further 72 hours before they are checked in. Pick-ups must be scheduled in advance and we have limited the appointments available in order to promote physical distancing. If you are feeling unwell or if any member of your household is sick, immuno-compromised or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more comfortable and confident with the safety of our collections. We look forward to serving you again when everyone in your household is healthy.
We have set-up designated pick-up locations outside of each library location. Please verify your pickup location before you arrive.  When you arrive you will phone us and have your Hold Pickup Number ready.
  • Downtown: call 780-394-2599. Pickup will be from the parking lot on the South side of the building facing the Courthouse.
  • Jensen Lakes: call 780-544-0444. Pickup will be from outside the main door.
Please stay in your vehicle or maintain physical distance while we place your order on the table. If you are picking up multiple orders, we ask that you only send one person/vehicle.

Curbside pickup hours are as follows:

  • Downtown Library: Monday to Friday 12 to 6 PM, Saturday 10 AM to 5 PM
  • Jensen Lakes Library: Tuesday to Friday 12 to 6 PM, Saturday 10 AM to 5 PM
Yes! We know some of you will prefer to walk or bike to pick up your items. We ask that you still stay in your “parking spot” and keep your distance while library staff put your items on the table.
You will be able to borrow items for the normal loan periods that are already in place. Click here for more information on loan periods.  Please check your due date slip for specific due dates.
Yes! If your account has been blocked we will work with you to find a way for you to borrow. Please use the Contact Us form and choose the "I have a question regarding Membership/My Account" option, or call 780-459-1530 and leave a message.
Yes! You are welcome to send a delegate in the form of a friend, neighbour or family member to pick up your order on your behalf! Just make sure they have all of the needed information including your hold pick up number. Remember that the library cardholder to whom the items are checked out is responsible for the materials and will be charged for any loss or damage.
Yes! You may return your items to the Downtown library through the 24-hour book return at the back of the library off the courthouse or to the Jensen Lakes library 24-hour bookdrop in the vestibule.. Items will not be off your account for a minimum of 72 hours after they are returned due to quarantine. 
Please hold on to your larger kits and BEAR backpacks until we can open our doors.
Yes! If you are a St. Albert resident who doesn't currently have a Library card fill in our Contact Us form and select I have a question regarding membership / my account. Staff will get back to you and help you set up your membership remotely so you can get access to our online resources, including eBooks, magazines, newspapers, movies, TV shows, online courses and more as well as our physical materials. Membership is free for St. Albert residents.
No, but you are welcome to send a delegate in the form of a friend, neighbour or family member to pick up your order on your behalf! Just make sure they have all of the needed information including your hold pick up number. Remember that the library cardholder to whom the items are checked out is responsible for the materials and will be charged for any loss or damage.
The Downtown and Jensen Lakes library locations will both close at 5:00 p.m. on Saturday, December 12 and will remain closed until further notice.